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Reservations (Toll Free): 1-866-475-9887
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Please also see our Rental Policies
Your Property Manager and Local Contact – Each home and condo has local management who is responsible for the operation of your property. The local manager is your contact person for maintenance questions or guidance with your property. Any questions that arise during your visit should be resolved with the local manager before you leave Mexico.
Amenities in General – We have lists of each property’s amenities and though we are diligent with staying current, things do change over time. If a particular item is important to you, please let us verify.
Air-Conditioning – If a property has air-conditioning, the AC is usually built-in wall units in the bedrooms only (some or all of the bedrooms). Some properties have the wall units in the living areas also. Central AC is available in a few homes now. Not all homes and condos have AC, so if AC important please verify availability with us.
Babysitting – Availability of babysitting services depends on the house. About a third of the homes usually have access to a babysitter.
Baby Cribs & Highchairs – Cribs are almost always available in the homes and sometimes in the condos. Sometimes there is a charge of about $50/week. Highchairs are not usually available in Playa del Carmen. High chairs are usually available in our Akumal homes.
BBQ Grills - Some properties do, some don’t. Some are gas, some are charcoal. We can verify.
Beach Chairs – Most properties have the plastic resin type chairsor wood chairs for use at the property. Occasionally a home will have American style folding aluminum chairs for the beach. Most condo properties have the plastic chaise lounges for the pool area.
Beachfront Properties – Beachfront properties are located on Jade Bay, South Akumal Bay, Soliman Bay and Tankah Bay. A few properties in Playa del Carmen are beachfront. Most Playa properties are 1-4 short blocks from the beach. Oneproperty on Akumal Bay is beachfront.
Blenders - Almost always. If it’s important to you, let us verify.
Bottled Water – Bottled/purified water will be supplied by all properties as part of your rental.
A few properties have own private purification systems.
Satellite TV - Available in almost every home and condo now.
Internet Access - Available in a minority of homes and condos.
Each situation in terms of type of access is different and every year more
homes add this amenity. Internet cafes are numerous.
CD-DVD Players – Most homes do have. Some condos also do.
Supplies – The property will usually supply cleaning items such as bath and hand soap, toilet tissue and clothes washing detergent if the property has a washer-dryer.
Dishwashing detergent, paper towels, shampoo are usually left over from previous renters
but not usually supplied by the manager or owner.
Coffee Maker – In all homes and condos.
Coffee Filters - Usually not supplied by the property but almost always some left over from previous renters or the owner. Please replace if you run out.
Cooks – Cook service varies by property, but is usually available for dinner or breakfast and dinner. Costs vary. As a guideline cooks range about $35 per service for 6-8 guests, $45 per day for 8-12 guests. Or, alternatively, $7/person/day for dinner, $5/person/day for breakfast or lunch with a minimum number of guests required. Cost of food, gratuity are additional. Sometimes taxi fare for the cook is additional. Advanced notice is required. This is a very general guideline. Costs vary widely.
Damage Deposit – A damage/security deposit is collected either by us or more often by the local manager. The amount varies by house. The deposit is either returned at checkout. You may wish to have the property manager inspect the home before you leave.
Dirty Dishes – You’re in the tropics. Please don’t leave dirty dishes in the sink or leave food out that is not in a protective container.
Dishwasher – Very few rentals have a dishwasher.
Grocery Shopping – The best grocery shopping is in Playa del Carmen. Wal-Mart, Sam's Club and local stores. Akumal has two small well-stocked grocery stores. Tulum also has a large grocery store.
Inspection - Upon checking in, you should inspect your property for existing damage, things that don’t work, and shortages of utensils, cookware, plates, etc., and report concerns to your property manager.
Jacuzzi's - Some homes have Jacuzzi tubs in the master bedroom. There are very few outdoor Jacuzzi’s on this coast.
Linens and Towels – Full linen and towels service is provided in the homes and condos including beach towels.
Maid Service and Maid Gratuities – Maid service is either 3 or 6 days per week depending upon the property. Your maid will change out towels and bed linens and do light cleaning and straightening. We recommend US$1/day/person as gratuity left at the end of your stay. Tips are the maids’ income.
Microwave – Almost always. If it’s important to you, let us verify.
Owner’s/Maid’s Closets - Each property usually has a locked owner’s closet and a locked maid’s closet. Please do not try to access those closets.
Phone Service – Most homes and condos do not have phone service. A few homes have landline service for local calls and incoming calls. You will need an international calling card to place long distance calls. A few homes furnish a cellular phone for which you pay for reasonably priced calling cards.
Problems – The properties are well-maintained but just as at home, a maintenance problem can occasionally occur. Your local manager is the person to contact. Your maid or other personnel may be able to assist also.
Security - All the areas on this coast are generally safe.
Just as at home, reasonable precautions should be observed.
Lock doors and windows when you leave.
Use the safe if the property has a safe.
Don’t flash a lot of cash or bring expensive jewelry.
Lock items in your car trunk when you are out and about.
Stay cognizant of what is going on around you.
Security Safes – Most homes and condos have safes, some do not.
If a safe is important to you, we can verify.
Swimming – For almost all beaches, we recommend protective footwear for walk-in swimming.
Swimming Pools – The best selection of beachfront pool homes is Jade Bay and South Akumal Bay. Most homes in Akumal have pools. Most homes on Soliman Bay and Tankah Bay have pools. In Playa del Carmen most homes & condos have pools.
TV – Almost all properties that have television now. There are two types.
CABLE – Local cable programming varies but usually has 8-10 channels with three being in English. CNN, ESPN and HBO are the most common English channels.
SATELLITE – Either Direct TV or SKY. Usually a good selection of International channels including American channels.
Utensils-Cookware-Dinnerware-Glassware – Your property should have an adequate supply of all. Most properties have much more than just an adequate stock and some are equipped to a gourmet level. Provisions vary. Please report obvious shortages to your property manager.
Washer-Dryer – The homes in Playa del Carmen have washer and dryer. Most homes in other local locations do not and most condos do not. A pickup laundry service is usually available or referral to a local cleaners. You local manager can assist.
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