Better Vacations: Mexico villas, condos, inns, lodges and haciendas


	Rental Policies Better Vacations, Ltd. is a travel agency working with dozens of property management companies, individual owners & other travel suppliers. Our rental policy reflects the actual terms & conditions applied to your reservation by the various companies with whom we work. For other useful information, please also see our General Rental Information

	PAYMENT Deposit - 50% at time of booking if the reservation is made 91 days or longer prior to arrival. The balance is due 91 days prior to arrival. Full payment is due if the reservation is made less than 91 days prior to arrival. Holiday season reservations are paid in full at time of booking. We accept Visa, MasterCard, Discover or American Express without additional fee. Wire transfer is also available. We do not accept money orders, personal checks or cashier's checks.
	CANCELLATION Up to 91 days prior to arrival, full refund less 10% (see exceptions) of total rent cancellation fee. 90 days or less prior to arrival, no refund. CANCELLATION - HOLIDAY Season Holiday reservations are non-refundable regardless of when cancelled. A partial refund may be possible if the property is re-rented. NOTE Fortunately cancellations are rare. Our cancellation policy, including any fees, are determined by the local owners and/or managers. If you have to cancel and somehow we can reduce the cancellation fee, we will do so. CANCELLATION Policy Exceptions 1- For the Playa del Carmen condo properties Porto Playa, El Taj and Villas Sacbe, the 10% penalty referenced above is 20%. 2- Playa Caribe condos - Up to 61 days prior to arrival, the 50% deposit is forfeited. 60-31 days, 75% of rent is forfeited. 30 days or less, 100% of rent is forfeited.

	USE of PROPERTY - Occupancy is limited to the number of guests stated on your reservation confirmation. Mis-use or abuse of the property as determined by the local manager may result in your loss of use without refund. Please refrain from loud and/or late night partying at your property. SECURITY DEPOSIT - Most properties require a damage/security deposit to cover damage in excess of normal wear & tear. Upon arrival we recommend that you make note of anything that appears broken or not functioning as it should and advise the manager. You may request a departure walk-through. TRAVEL INSURANCE - We recommend that you purchase travel insurance. Just as at home, when traveling unforeseen events can happen. Please click on the Travel Insurance link in the navigation bar on the left for coverage & purchase requirements. Time provisions apply to purchase. MANAGEMENT - Each property has a local manager. Concerns or problems should be resolved with the local manager before your departure. Neither your local manager nor Better Vacations is responsible for any occurences outside our direct respective control. In such event, your local manager and Better Vacations will assist to minimize and/or correct the situation to the extent that we can.

	SMOKING - Please, no smoking inside your villa or condo. PETS - Sorry, none of our properties allow pets.